At Tirumala Boutique, we strive to provide our customers with high-quality sarees and a pleasant shopping experience. We understand that there may be situations where you need to return or exchange a product.
Please read our Refund and Returns Policy carefully before making a purchase.
1. Returns
We accept return requests only under eligible circumstances.
To request a return, please contact us within the applicable return period after receiving your order.
To be eligible for a return, the product must:
- Be unused, unworn, and unwashed.
- Have all original tags and labels attached.
- Be returned in its original packaging.
- Be in the same condition in which it was delivered.
Products that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Products
The following products may not be eligible for return or exchange:
- Sarees that have been worn, washed, altered, or damaged after delivery.
- Customized or specially made products.
- Products without original tags or packaging.
- Products purchased during certain sale or clearance offers, where clearly mentioned.
- Products damaged due to improper handling by the customer.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
You may be required to provide:
- Your order number.
- Clear photographs or videos of the product.
- Details of the issue.
Please contact us within 48 hours of receiving the product for damaged or incorrect item claims.
Once we review and approve your request, we will provide further instructions regarding replacement, exchange, or refund.
4. Exchange Policy
Eligible products may be exchanged based on product availability.
If the requested replacement product is unavailable, we may offer an alternative solution, such as:
- Exchange for another eligible product.
- Store credit, where applicable.
- Refund, subject to approval and eligibility.
Any price difference between exchanged products may need to be paid by the customer or refunded accordingly.
5. Refunds
Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund request.
If your refund is approved, it will be processed through the original payment method or another suitable method.
Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or payment provider.
6. Return Shipping
The responsibility for return shipping costs may depend on the reason for the return.
- If the product is damaged, defective, or incorrect, Tirumala Boutique may cover the applicable return shipping costs.
- If the return is due to personal preference or other eligible reasons, return shipping charges may be the responsibility of the customer.
Original shipping charges may not be refundable unless the return is due to an error on our part.
7. Cancellation of Orders
Orders may be cancelled only before they have been processed or shipped.
Once an order has been shipped, it may no longer be eligible for cancellation.
To request an order cancellation, please contact us immediately.
8. Contact Us
If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us.
Tirumala Boutique
Phone: +91 91599 71611
Phone: +91 95975 10054
Email: tirumalaboutique2002@gmail.com
Address:
D-118, Featherlite Vaikuntam Apartments,
Guduvancheri – 603202